Terms and Conditions
Last updated: July 2026
1. General
These terms and conditions apply to all quotes, offers, work, agreements and deliveries of services or products by Upfront Studio, a trade name of Dial Direct B.V. Under the name Upfront we also release our own products, including apps and software products. These terms also govern the use of those products. All of these products are published by Dial Direct B.V.
Company details
Trade name: Upfront Studio · Registered as: Dial Direct B.V. · Chamber of Commerce (KVK) number: 81581513 · VAT number: NL862145831B01 · Address: Kanaalkade 57, 1811LS Alkmaar, the Netherlands · Phone: +31 85 0654 112 · Email: hello@upfront.studio · Support: support@upfront.studio
2. Quotes and Offers
All quotes and offers from Upfront Studio are without obligation, unless expressly stated otherwise. A quote is valid for 30 days, unless indicated otherwise.
3. Performance of Work
Upfront Studio will carry out the work to the best of its knowledge and ability. The agreement is entered into for an indefinite period, unless agreed otherwise. Upfront Studio reserves the right to have work carried out by third parties.
4. Hosting and Maintenance
Where hosting services are purchased, Upfront Studio makes every effort to ensure optimal availability but cannot guarantee 100% uptime. Maintenance and updates are carried out during quiet hours where possible. Upfront Studio is not liable for damage resulting from failures, interruptions or unavailability of the hosting services.
5. Apps and App Stores
Alongside software and websites, we develop and publish our own apps under the name Upfront. The following additional terms apply to apps published by Dial Direct B.V. through the Apple App Store. These terms form the licence agreement between you as the user and Dial Direct B.V., not with Apple. Licence: you are granted a personal, non-transferable and non-exclusive licence to use the app on Apple-branded devices that you own or control, in accordance with the Usage Rules set out in the App Store Terms of Service; the app is licensed to you, not sold. Maintenance and support: Dial Direct B.V. is solely responsible for maintenance and support of the app; Apple has no obligation whatsoever in that regard. Warranty: if the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price, if any; beyond that, any warranty obligation rests solely with Dial Direct B.V. Claims: Dial Direct B.V., and not Apple, is responsible for claims relating to the app, including product liability, failure to comply with legal or regulatory requirements, claims under consumer protection or privacy legislation, and claims of infringement of third-party intellectual property rights. Export rules: you represent that you are not located in a country subject to a United States embargo or designated as supporting terrorism, and that you are not listed on any list of prohibited or restricted parties. Third-party terms: in using the app you will comply with any applicable third-party terms. Apple as third-party beneficiary: Apple and its subsidiaries are third-party beneficiaries of these terms and have the right to enforce them against you upon your acceptance. Questions, complaints or support requests about an app can be sent to support@upfront.studio.
6. In-app purchases and subscriptions
If an app contains paid features or subscriptions, those purchases are made through the relevant app store's In-App Purchase. Payment is charged to your App Store account upon confirmation. A subscription renews automatically at the rate applicable at that time, unless you cancel at least 24 hours before the end of the current period. Renewals are charged within 24 hours before the end of the current period. You manage and cancel subscriptions yourself in your App Store account settings; cancellation takes effect at the end of the current period. Refunds are handled by the app store in accordance with its policy; Dial Direct B.V. cannot itself refund purchases made through the app store. Any free trial period is forfeited immediately upon purchase of a subscription to the same product.
7. Permitted use
You will not use our software, websites and apps for unlawful purposes. You may not reverse engineer, decompile, rent, sell or sublicense the app or software, or circumvent its security measures, except to the extent mandatory law permits. We may suspend or terminate access in the event of misuse or breach of these terms.
8. Liability
Upfront Studio is liable solely for direct damage that is the immediate result of intent or gross negligence. Liability is limited to the amount paid out by our insurer in the relevant case or, failing that, to a maximum of the invoice amount for the assignment. Upfront Studio is not liable for indirect damage, including consequential loss, lost profit, missed savings, damage due to business interruption or loss of data. Nothing in these terms limits the rights you have as a consumer under mandatory law.
9. Intellectual Property
All intellectual property rights in the products developed by Upfront Studio rest with Dial Direct B.V., unless agreed otherwise in writing. Upon payment in full, the client obtains a right to use what has been delivered.
10. Payment
Payment must be made within 14 days of the invoice date, unless agreed otherwise. In the event of late payment the client is in default by operation of law and Upfront Studio is entitled to charge statutory interest.
11. Termination
Either party may terminate the agreement in writing with one month's notice. In the event of interim termination, Upfront Studio is entitled to payment for work already performed. Section 6 applies to subscriptions taken out through an app store.
12. Privacy
Our privacy policy applies to the use of our websites, software and apps. It sets out which data we process, why, and how you can have your account and data deleted.
13. Governing Law
All agreements between Upfront Studio and the client are governed by Dutch law. Disputes will be submitted to the competent court in the district where Dial Direct B.V. is established.
14. Changes
Upfront Studio reserves the right to amend these terms and conditions. Changes take effect 30 days after being announced to the client.