Customer service & support
Support for all apps and products published under the name Upfront by Dial Direct B.V. (trading as Upfront Studio), Kanaalkade 57, 1811LS Alkmaar, the Netherlands, Chamber of Commerce 81581513.
Contact
Need help with one of the products or apps we release under the name Upfront, or with a website or automation we built for you? Email us at support@upfront.studio. We reply within 24 hours on working days. For commercial enquiries, use hello@upfront.studio. You can also call us on +31 85 0654 112. Please include in your message: the name of the app, product or website; the app version and your device/operating system; what you were doing when the problem occurred, and what you expected; and a screenshot, if you have one.
Software, websites and automations
If you have hosting, maintenance or an automation with us, support for those runs through the same support address. That covers outages and errors, security and maintenance updates, questions about managing your website or workflow, and small text and image changes within the agreed maintenance. Larger changes, new functionality or extensions are handled as a separate assignment. You always get a proposal for those first, as you are used to from us: see it first, then decide. Please report an outage by email where possible, so we have all the details straight away. On working days we respond within 24 hours.
Deleting your account and data
If you have created an account in one of our apps or products, you can have that account and the associated data deleted at any time. In the app: open your account settings and choose the option to delete your account. By email: from the email address linked to your account, send a message with the subject "Account deletion" to support@upfront.studio, stating the name of the app or product. We remove your account and the associated personal data from our active systems within 30 days. Data we are legally required to keep, such as invoicing data under tax retention rules, is retained for the statutory period. Backups are overwritten in line with our regular backup schedule. Please note: deleting your account does not automatically cancel an active subscription. Subscriptions taken out through the App Store are cancelled in your App Store account settings.
Purchases, subscriptions and refunds
Purchases in our apps are made through the app store. You manage and cancel subscriptions in your App Store account settings; cancel at least 24 hours before the end of the current period. Refund requests for App Store purchases are handled by Apple; we cannot refund those purchases ourselves. If you get stuck, email us, we are happy to help.
Reporting a security issue
Think you have found a vulnerability in one of our products? Report it to support@upfront.studio and please do not share the details publicly before we have been able to fix the issue. We will get back to you as soon as possible.
More information
Read our privacy policy and our terms and conditions.
Company details
Dial Direct B.V. (trade name: Upfront Studio) · Chamber of Commerce (KVK) number: 81581513 · VAT number: NL862145831B01 · Address: Kanaalkade 57, 1811LS Alkmaar, the Netherlands · Phone: +31 85 0654 112 · Email: hello@upfront.studio · Support: support@upfront.studio. All products and apps released under the name Upfront are published by Dial Direct B.V.